Moving in

Here you will find various information about the things you should be aware of and remember to do when you move into your new rental home. If you have any questions, you are always welcome to contact us.

  • Before you move in

    What should you do?

    We have created a checklist of things that you should keep in mind before we can send you the final tenancy agreement:

    • sign the tenancy agreement and send it to us
    • submit identification
    • pay the deposit and pre-paid rent

    The tenancy agreement

    It is important that you read your tenancy agreement carefully before it is signed. It consists of a number of provisions of the Rent Act, which can be complicated. At the end of the tenancy agreement you will find a guide.

    You can always contact us if you are unsure about anything or have any questions.

    There are four points in the tenancy agreement that are particularly important for you to familiarise yourself with:

    • What condition must the rental unit be in when you move in? And in what condition must you return the rental unit when you move out?
    • What do you have a duty to maintain?
    • How can your rent be regulated?
    • Are there places where your tenancy agreement deviates from the Rent Act? They are listed at the end of section 11 of the tenancy agreement and must be especially highlighted, except in the case of public housing or youth housing, where the deviations are stated in section 5 of the tenancy agreement.

    If you change your mind

    You commit to pay the rent when you have signed and returned the tenancy agreement to us.

    In the tenancy agreement, you can view your notice period. This applies also if you change your mind before you've moved in. We will of course do what we can to re-let the unit as soon as possible.

    We must ask for identification

    The money laundering law requires that we have been given proof of identification from you before you move in.

    If we do not know your identity in advance, we will therefore ask you to send identification along with your tenancy agreement or meet at our reception desk to show identification along with your tenancy agreement.

  • You must pay a deposit

    When you sign a tenancy agreement, you must pay a deposit to the landlord, the maximum amount of which is equal to three months' rent. If your rent changes, your rent deposit will change accordingly.

    A deposit is the landlord's assurance that you will return the rental unit in the agreed condition when you move. Otherwise, the landlord may use the deposit to restore the rental unit to the condition which has been agreed. If you return the rental unit as agreed, you will get the deposit back.

    You must pay pre-paid rent

    When you sign the tenancy agreement, you must often pay the first month's rent as well as 1-3 months' additional rent.

    When you move out, you can choose to pay the last month's rent with the pre-paid rent. You should be aware, however, that amount does not include on-account payments for water, heat, tenant fees, etc.

    If your rent changes, the amount of the pre-paid rent will change accordingly.

    You are summoned to a moving-in inspection

    You will receive an invitation to attend a moving-in inspection in the post. This will typically be scheduled for the same day as you take over the lease. If the time is not convenient for you, you must contact the property's caretaker.

    If you are unable to attend, you must contact the property's caretaker in good time and preferably no later than two days before the appointment. If you do not show up, the landlord will perform the moving-in inspection alone, since this is required by the Rent Act.

    We perform a condition report and moving-in report, which will be sent to you by e-mail.

  • On moving-in day

    An important meeting

    Before you move in, the property's caretaker has inspected the rental unit for issues and deficiencies as well as checking that refurbishments have been implemented, if any. In short, we have ensured that the rental unit is in the condition agreed upon in your lease.

    Nevertheless, it is very important that you take part in the moving-in inspection, so you are participating in assessing the rental unit's condition along with the property's caretaker.

    The moving-in inspection can last up to an hour. We review the tenancy agreement together, and a condition and moving-in report will be prepared that describes the condition of the rental unit when you move in.

    You will receive the completed report that day, and we will also send it to you via email. We also show you around the property, so you will be properly presented to the facilities such as the laundry room, bicycle storage and courtyard. You will also receive the keys to the rental unit.

    The condition of the rental unit when you move in

    In your tenancy agreement, you can read what condition your accommodation must be in when you take over the unit.

    If you take over the rental unit in a ‘newly renovated’ condition, the walls, woodwork and ceilings are freshly painted. The floors are freshly varnished and the rental unit is clean. The rental unit is not ‘modernised’, i.e. it does not necessarily have a brand-new kitchen or bath.

    If you take over the rental unit ‘as is’ or with ‘routine maintenance’, this means that it is not ‘newly renovated’. Walls, woodwork and ceilings are thus not freshly painted.

    A thorough moving-in inspection provides security when you need to move out

    In the moving-in and condition report, you agree with the property's caretaker on the degree to which the rental unit has been renovated when you move in. It is important that you take your time and that you come to an agreement. What you write in the report determines the condition in which you will return the rental unit when you vacate the property.

    For example, it is a good idea to check the installations, see if faucets drip or the cistern runs, examine whether the locks work and if the windows and doors stick or do not close properly.

    Tip - take photos

    Our caretaker will take pictures of the rental unit during the moving-in inspection, and we store these images so that they can be used when you move.

    You are also very welcome to take your own pictures, so you do not later become unsure about how the rental unit looked when you moved in. It is a good idea to take pictures before moving in your furniture.

  • The first 14 days after you move in

    If you notice issues and defects after you have moved in

    If you subsequently become unsure about something in the report or believe that you want to change something, you must contact us as soon as possible and at the latest within 14 days after the moving-in inspection. You can do this by returning the 14-day report that you received during the moving-in inspection. It will be a part of the condition and moving-in report.

    We will correct the issues and defects in your home as soon as possible. Some issues and defects can be remedied immediately, while others take longer to repair. We will of course keep you regularly informed of the required work.

Contact us

Phone: (+45) 70 30 20 20


Send us an e-mail


Find and sign our forms digitally.

Go to E-service

The easy way to send tasks or questions - around the clock.

Download app