5 easy steps for you who are moving in

What do you need to do?

We have created a checklist of things you need to remember to do before we can send you the final lease agreement.

• Sign the lease agreement digitally via Penneo (unless you don't have Danish MitID).

• Submit your identification digitally via Penneo (unless you are name- or address-protected in the CPR registry).

• Provide us with your contact information, including your email and phone number.

What you need to know about the lease agreement

It is important that you read your lease agreement carefully before signing it. You are always welcome to contact us if you have any doubts or questions. There are four points in the contract that are particularly important for you to understand:

• How should the condition of the apartment be when you move in? And in what condition should you leave the apartment when you move out?

• What are your maintenance obligations?

• How can your rent be adjusted?

• Are there any parts of the lease agreement that deviate from the rent act? They should be mentioned at the end of § 11 in the contract and must be specifically highlighted unless it concerns public housing or youth housing. In these cases the deviations are stated in § 5 of the lease agreement.

If you change your mind

Once you have signed and returned the lease agreement to us, you are obliged to pay rent. In the contract, you can see your notice period. This also applies if you change your mind before moving in. We will, of course, do our best to re-rent the apartment as soon as possible.

When entering into a lease agreement, you are required to pay a deposit to the landlord, which can be a maximum of three months' rent. You can see the deposit as the landlord's security to ensure that you return the apartment in the agreed-upon condition when you move out. If you fail to do so, the landlord can use the deposit to restore the apartment to the agreed-upon condition. You are also required to pay prepaid rent When signing the lease agreement, you will often need to pay the first month's rent in advance, as well as an additional 1-3 months' rent.

Invitation to the move-in inspection

Before you move in, you will receive an invitation for the move-in inspection via email. The inspection will typically take place on the same day as you take over the apartment. If the timing does not suit you, please contact the property's caretaker as soon as possible, preferably at least a week in advance if possible. During the move-in inspection, you will go through the rental unit together with the caretaker, and a condition report will be created, describing the condition of the apartment when you took over. At this time, you will also be given the keys to your new home. You will receive a copy of the report on the same day, and we will also send it to you via email. If you are unable to attend, please contact the caretaker well in advance, preferably no later than two days prior. If you fail to show up, the caretaker will proceed with the move-in inspection alone, as required by the rental law.

The condition of the apartment when you move in

In your lease agreement, you can read about the condition the apartment should be in when you take over. If you are taking over a "newly refurbished" apartment, the walls, woodwork, and ceilings are freshly painted. The floors are newly varnished, and the apartment is cleaned. However, it may not necessarily have a completely new kitchen or bathroom. If you are taking over the apartment "as seen" or with "ongoing maintenance," it means that it is not "newly refurbished." Therefore, the walls, woodwork, and ceilings may not be freshly painted.

Self-service

You will have access to our self-service page here. On this page, you can order keys, provide authorization for the move-in inspection, and much, much more.

It may happen that you discover defects and deficiencies in your home after you have moved in. In that case, we kindly ask you to contact us as soon as possible, and no later than 14 days after the inspection. You can do this by completing the list of defects and deficiencies that will be sent to you by email after the inspection. Once approved by the caretaker, it will become part of the condition report.

We will rectify defects and deficiencies in your home as soon as possible. Some can be addressed immediately, while others may take longer to fix. There may be some defects and deficiencies that we choose not to rectify, and you will not be held responsible for these upon moving out. We will keep you informed about the progress of the work.