DEAS APP 24/7

"If an urgent damage has occurred, you should always contact DEAS at +45 70 30 20 20 so that the urgent damage can be stopped or repaired as needed.

Outside of opening hours, calls are automatically forwarded to the emergency hotline, providing urgent damage service around the clock.

When is damage considered urgent? Damage is considered urgent when it cannot wait for repair, poses a danger to residents or neighbors' safety, or will grow in scale and cost if not addressed immediately."

Hvordan får jeg SMS-koden? Indtast dit mobilnummer i øverste felt og tryk herefter på knappen 'Send SMS-kode' / 'Bekræft'. Der kan gå op til 2 minutter, før koden modtages på det mobilnummer, du indtastede.

SMS'en kommer ikke Modtages koden ikke på SMS, kan du sende en ny ved at trykke på feltet med dit mobilnummer og herefter trykke på knappen 'Send SMS-kode' / 'Bekræft' igen. Undersøg, om du har indtastet det rigtige mobiltelefonnummer ind og ret evt. til det rigtige.

Maintenance: If there is an error or damage in the property or in your rental unit/home that needs immediate repair on-site, you should send a message to the caretaker. Administrator: If you have questions about your lease agreement, rent, payments to DEAS, whether you are renting a residence, office, or shop, or if you have questions about the association, if you live in a property owner's or cooperative housing association, you should send your message to the administrator. You can't send it wrong If you happen to send a message to a DEAS employee who can't assist with your inquiry, don't worry. The message will be forwarded to the appropriate person.

You choose on the front page of the app whether you want to send a task to the caretaker or a question to the administrator. Tap on the field for either the caretaker or administrator.

Description On the next screen, enter a description of your task (explain, for example, what has broken) - or write your question. Provide all necessary information so that we can quickly resolve your task or answer your query. Tap the 'Next' button.

Image You now have the option to take a picture of what your inquiry is about. The image is automatically attached to your inquiry.

Address On the third and final step, fill in your information: your name and email address. You can now choose to specify whether your inquiry concerns something inside your home/lease or something in the common areas of the property. Then, you look up the address.

If you have previously submitted a message, this address will appear in the list. If your inquiry concerns a different address/property, simply look up a new one in the same way.

You send your message by pressing the 'Message' button. Once the message is sent, a confirmation will be displayed.

You must enter a description or take a picture at a minimum to send a message.

All fields must be filled in on the last screen, 'Address'. Here, you should enter your name, a valid email address, and select the address your inquiry pertains to.

You should send the message by pressing the 'Send' button.

It is necessary for your mobile phone to have an internet connection for the properties to be displayed on the map of Denmark. Therefore, check if you have an internet connection either through Wi-Fi or mobile network.

If the property has just been taken over by DEAS for management, it may take some time before it appears in the app.

If you believe there is an error, you are welcome to contact the property's administration team, who can ensure that the property is displayed in DEAS 24syv.

In order for DEAS 24syv to use your location and display properties in your vicinity, the app needs permission.

If you have previously denied the app access to GPS/location, you can change this in your phone's settings. Please refer to your phone's manual for guidance if needed.

It is necessary for you to have granted permission for DEAS 24syv to use your mobile phone's camera and gallery.

If you have previously denied access to the camera in the app, you can change this in your phone's settings. You may refer to your phone's manual for guidance if needed.

It is not possible to change your mobile number on the profile.

If you have acquired a new mobile phone and/or a new phone number, you can delete the original profile and create a new one with the updated mobile number.

Please note that the inquiries you have sent to DEAS will not be deleted when you delete your profile.

You can remove your profile, all your information, and your submitted inquiries from your mobile phone by clicking on the text 'Delete profile'.

You can find this option under 'My profile'. Please note that your submitted inquiries will not be deleted from DEAS's records; we follow up on them until they are resolved.